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Emard Lumber Website Privacy Policy 

At Emard Lumber, we are committed to protecting your privacy when you visit our website. This policy outlines how we collect, use, and safeguard your personal information. 

 

Information We Collect 

Our website does not automatically collect personal details such as your name, phone number, or email address. We only receive this information if you choose to provide it by sending us an email, submitting an inquiry form, or registering within a secure section of our site. 

 

Use of Personal Information 

Any personal information received through email or website inquiries is used solely by our office staff to respond to your request. We do not sell, rent, or share this information for any other purpose. 

 

Cookies & Non-Personal Data Collection 

To enhance your browsing experience, Emard Lumber uses cookies—a common technology that helps our system recognize your device and gather non-personal data. This may include details such as: 

 

• The type of browser you use (e.g., Chrome, Firefox, Safari) 

• Your operating system (e.g., Windows, Mac, Linux) 

• The domain of your internet service provider 

 

Cookies do not store personal details like your name, email, phone number, or home address. Emard Lumber does not sell or rent any data collected through cookies. 

 

Website Logs & Security 

Our servers automatically log standard visitor information, including IP addresses, browser types, visit duration, and requested web pages. These statistics help us analyze website performance and improve user experience. 

 

We do not link server logs to personal data in a way that could identify individual visitors. However, in cases of security threats or unlawful activity, we may review server logs and share relevant information with authorized investigative agencies when required. 

 

Protecting Your Information 

All personal data collected by Emard Lumber is handled with care and protected in accordance with privacy laws. 

 

By using our website, you agree to the terms of this policy. If you have any questions about our privacy practices, please contact us. 

 

Accessible Customer Service Policy 

Emard strives at all times to provide services in a way that respects the dignity and independence of persons with disabilities. This policy outlines Emard’s plan on meeting the requirements of the Customer Service Standard of the Accessibility of Ontarians with Disabilities Act, 2005. 

 

This policy is available in alternate formats upon request. 

 

Practice 
 

1. Communication:
   Emard employees will communicate to persons with disabilities in ways that take into account their disability. 
    

2. Training:
   Emard will ensure that all employees receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided to employees as part of New Hire Orientation and on a continual basis as required, such as when changes are made to this Accessible Customer Service Policy.   
   
   Training will include: 

   • A review of the purposes of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the Accessibility Standards for Customer Service; 

   • Information about Emard’s policies, procedures and guidelines pertaining to the provision of services to customers with disabilities; 

   • How to interact and communicate with persons with various types of disabilities; 

   • What to do if a person with a disability is having difficulty in accessing our services or resources; 

   • How to interact with persons with disabilities who use assistive devices or require the assistance of a service animal or a support person; 
      

3. Communication: 
   All employees, volunteers, and third parties will provide service that respects the dignity and independence of customers with disabilities.  This includes: 
    

   • Communication with people with disabilities in ways that take into account their disability; 

   • Serving people with disabilities in a way that takes into account their use of assistive devices (i.e. wheelchairs, oxygen tanks, white canes); 

   • Providing information in an accessible format or with communication supports to all customers upon request; 

   • Welcoming people who are accompanied by a service animal or a support person on our premises and where permissible by law. 
      

4. Assistive Devices: 
   Emard is committed to serving persons with disabilities who use assistive devices to obtain and benefit from our services. Through the completion of training, employees will familiarize themselves with the various assistive devices that may be used by customers. Where an employee is not familiar with the assistive device, he/she will consult with the customer and/or immediately refer the matter to the Supervisor who will be vested with the responsibility to achieve the necessary customer service as quickly as reasonably possible.   
    

5. Use of Service Animals and Support Persons: 
   Persons with disabilities may bring their service animal on the parts of our premises that are open to our customers or other third parties, and the animal is not otherwise excluded by law. Emard will ensure that all employees, including volunteers and third parties, dealing with customers are trained in how to interact with persons with disabilities who are accompanied by a service animal.  It is the responsibility of the person with a service animal to control the animal at all times.  When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability. 
   
   Any person with a disability who is accompanied by a support person will be allowed to enter Emard’s premises open to customers or other third parties with his or her support person.  At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the Company’s premises.  Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person. 
    

6. Notice of Temporary Disruptions: 
   Emard will make reasonable effort to provide customers with notice in the event of a planned or unexpected disruption in the facilities or services normally used by persons with disabilities.  This notice will include information about the reason for the disruption, how long the disruption is expected to last, and a description of any alternative facilities or services, if available. 
   
   This notice will be provided in accessible formats upon request and will be displayed prominently via e-mail and at the main entrance. 
    

7. Feedback Process: 
   Emard welcomes feedback, including feedback in the delivery of services to persons with disabilities.  Customers can submit feedback to the Supervisor. Customers can expect to hear back in 5 business days.  Complaints will be addressed according to Emard’s regular complaint management procedures.  
    

8. Modification to this or Other Policies: 
   Emard is committed to developing customer service policies that respect and promote the dignity and independence of persons with disabilities. Therefore, no change will be made to this policy before considering the impact on persons with disabilities. Any Company policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed. 
    

9. Questions about the Policy: 
   This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about this policy, please contact your Supervisor.